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Sunday, 24 October 2010
NOTICE - DECORATIVE LABEL PUNCH ON BACKORDER
Beginning with the Holiday Mini preorder period, we have experienced a very high demand for our new Decorative Label Punch in the Holiday Mini Catalogue. We knew this punch would be popular based on demonstrator research and had planned accordingly, placing numerous orders for this item to prepare for the Holiday Mini sales period.
Unfortunately, while we have thousands of these punches in production and in transit to our warehouse, our vendor has just informed us that they will not arrive as soon as we expected. Based on our current inventory levels, we expect to go into backorder starting today, October 20.
We recognize that this punch is not only in the Holiday Mini Catalogue, but also part of our Handmade Holiday promotion that started October 19; we want to minimize the negative impact this situation will have on you and your customers, so we are implementing the following measures:
We will continue to offer the Tags til Christmas Bundle as part of the Handmade Holiday promotion. This will allow your customers who still want the bundle to order it now and still receive 20 percent off. The Tags til Christmas Set will ship immediately and the Decorative Label Punch will ship as soon as we have the Decorative Label Punches in stock. This should especially help your hostesses so she doesn't lose out on orders while her guests wait until the bundle is available.
As another option for customers, we have created an additional Tags Til Christmas Bundle that includes the Ornament punch instead of the Decorative Label punch. This bundle will be available throughout the promotion even when the Decorative Label Punch is no longer on backorder. All promotional materials, including the flyer and your DBWS promotion page, have been updated to reflect this additional bundle.
As our partner in the success of this promotion and Stampin' Up!, we will update you on this issue as soon as additional information becomes available. As of now, we are expecting shipments to arrive within the following timeframes:
End of October
First week of November
Middle of November
Backorders will be filled in the order they are received and as quickly as possible. Depending upon the continued sales of the Decorative Label Punch while on backorder, it is possible that not all backorders will be filled with the first shipment and may have to wait for the next scheduled shipment.
We sincerely thank you in advance for your help in this difficult and unexpected situation. We are working hard to revolve this as quickly as possible and will keep you informed of any new developments.